You’ll move faster and with more success when you start with a game plan. Learning strategy, organizational change, team performance improvement, and modern HR practices all benefit from an informed plan. We use collaborative design thinking to collect and analyze data, identify gaps and architect innovative solutions to achieve your most challenging goals.
Custom learning should as simple as possible, but not simpler. We create practical and engaging programs, elegant in their simplicity, with just enough content and practice to quickly develop skilled knowledge.
We start with a deep understanding of performance needs, and only then identify the skills and knowledge needed to meet them. The result is lean, active and meaningful learning experiences.
We use digital learning approaches when they make sense. In modern organizations, that’s most of the time. But we let program goals and user context drive our decision-making, not the technology itself.
We think so. Empowered with an understanding of the human, workflow, and technology factors that support their performance – and some freedom to innovate – teams can build continuous improvement into their daily work.
Our Performance by Design process integrates behavioural change with process re-design and agile development to continuously improve team performance. We foster team learning, facilitate process improvement and coach groups through our performance design process. The team learns the new skills, mindsets, and habits needed to continuously define, test and implement small changes that make a big difference.
We work with the team to identify current business metrics, performance gaps and their causes and improvement targets.
Through the process the team learns a powerful model for analyzing their work output, the effectiveness of the processes and tools they use to produce that output, and the behavioural and skill issues that may be holding them back.
Using the data from their analysis the team ideates potential solutions to improve their performance.
The best of these are prototyped and tested in a simulated or real environment. Based on what is learned solutions are refined. This prototype, test, measure and refine cycle is the basis of continuous learning and innovation.
Learning feeds performance improvement which in turn produces the innovation our organizations need to thrive.
In this agile driven performance design process, implementation is continuous.
Like agile software development, the team works within small improvement sprints designed to deploy and test their improvement and move to the next.
Current behavioural science increasing tells us that improvement sticks when made in small increments, the success of each reinforcing the important new habits associated with permanent change.