performance support – Page 2

April 9, 2009ByTom GramInBlog, e-learning 2.0, informal learning, Learning Design, Performance Design, performance support, process Improvement

Leveraging the Full Learning Continuum

Formal learning (structured and designed classroom or e-learning programs) has been taking a beating these days. The informal learning movement, powered by constructivist concepts of learning and web 2.0 applications is well underway. Carl Sauliner almost got his virtual head lopped off in the blogosphere for suggesting that predictions of the death of classroom...

April 2, 2009ByTom GramInBlog, e-learning 2.0, informal learning, Instructional design, Learning Design, performance consulting, Performance Design, performance support

7 Informal Learning Services for the Training Function

Interest in informal learning by the training function is tangible and growing. The 2008 ASTD State of the Industry report contained a special survey section on informal learning. The report concluded the following: ” Not only did survey participants acknowledge that informal learning plays a role in today’s workplaces, they also predicted that it would...

March 9, 2009ByTom GramInBlog, e learning, e-learning 2.0, Foundations, informal learning, Knowledge work, performance consulting, Performance Design, performance support, process Improvement

The Big Question: Workplace Learning in 10 Years

Nothing like an economic crisis to get us thinking about our future. The Learning Circuits Blog big question for March is “What will Workplace Learning look like in ten years?” Harold Jarche and Jay Cross have questioned the value of the training department in their article “The Future of the Training Department”. Predicting the future...

February 19, 2009ByTom GramInBlog, informal learning, performance consulting, Performance Design, performance support

NPR: Companies Rethink Annual Performance Reviews

I found this National Public Radio story interesting in light of my last two posts on performance feedback systems. “Companies Rethink Annual Performance Reviews,” gives examples of companies that have switched to providing feedback on a continuous basis, using a coaching-oriented process. It refers to the Rypple application I mentioned in this post. From the...

February 18, 2009ByTom GramInBlog, informal learning, Knowledge work, performance consulting, performance support, process Improvement

Implementing a performance feedback system

I received a few e-mails on my last post on performance feedback as informal learning. The questions concerned how to implement a performance feedback system of the type I described, so I thought I’d follow up with some implementation steps and alternatives. Performance feedback is frequent, specific and objective information to individuals (or teams) regarding...

February 11, 2009ByTom GramInBlog, informal learning, Knowledge work, Learning Design, performance consulting, Performance Design, performance support

How am I doing? Performance feedback as informal learning

Ask employees where they learned how to do their job and the answer is usually some variation of “at work”. Studies like the one below usually identify “on-the-job experience” and “interaction with co-workers” as the main learning vehicles. Informal learning tends to focus on collaboration and knowledge exchange Although, training functions are coming around to...

February 4, 2009ByTom GramInBlog, Foundations, Instructional design, Learning Design, performance support

Fun with learning taxonomies

Dave Ferguson’s recent post on Bloom’s learning taxonomy (see Lovin’ Bloom) got me thinking about the value of learning taxonomies in learning and information design. Learning taxonomies attempt to break down and categorize types of learning to help designers (of instruction, information, education, performance) develop objectives and learning strategies best matched to the specific type...

January 6, 2009ByTom GramInBlog, e-learning 2.0, Knowledge work, Learning Design, performance consulting, performance support, process Improvement

Using social media to improve knowledge work

Happy New Year! In my last post (way back in 2008), I mentioned a range of ways Social Media can be used to support formal and informal learning. One of those methods is to wrap social media tools around a job or workflow and structure them to support informal learning. Here I build on that...

November 28, 2008ByTom GramInBlog, Learning Design, performance consulting, Performance Design, performance support, process Improvement

What’s a self respecting learning function to do in an economic crisis?

A few days ago Ron Wilkins referenced a report released from the Corporate Leadership Council (CLC) asking CEOs which areas in their organizations would suffer the most in response to the current economic crisis. Learning and Development was tagged as the #1 target for cutbacks at 38% of respondents. Recruiting was second and IT was...

November 25, 2008ByTom GramInBlog, e learning, Instructional design, Learning Design, performance support

Minimalist Learning Design: Another alternative to rapid e-learning

In a recent post I mentioned there are alternatives to “rapid” e-learning that can be used to avoid the common present > ask-a-question >click next death march. Rapid e-learning tools can certainly decrease the time it takes to develop e-learning, but in my experience they dramatically increase the time it takes for an employee to...

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