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Performance Design
During the Q&A at a recent conference session on Social Learning, a retail industry attendee asked “I have to train 300 store level associates in new product knowledge in the next three months.  Is social learning really what I want?”  What would your answer be? I get as excited about social tools as you likely...
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The Learning Circuits Blog big question this month is: How do you respond to the “I want it now!” request from a demanding executive? They provide the scenario of  a Type A executive with a website open on rapid instructional design prompting the “I want it now” request.  (Hard to imagine i know, and if...
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Through her Action Mapping process Cathy Moore has demystified, and put a friendly face on an analysis process that produces lean and effective learning programs with an emphasis on practice and application. The four step analysis process of identifying  business goals (1), desired actions/behaviours (2) and  practice activities (3) before identifying content (4) is much...
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In my last post I mentioned that I prefer the Success Case Method for evaluating learning (and other) interventions to the Kirkpatrick approach. A few readers contacted me asking for information on the method and why I prefer it. Here’s a bit of both. About the Success Case Method The method was developed by Robert...
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In a recent article in CLO magazine Dan Pontefract questioned the value of traditional training evaluation and the Kirkpatrick approach in particular (article re-posted here).  The article raised the ire of the Kirkpatrick organization and Dan responded in a follow-up post .  Others had observations on the post  (see  Don Clark and Harold Jarche.) I’ve...
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Henry Mintzberg sees management as a balancing act between science, art and craft. His argument is that effective management requires all three and an overemphasis on any one results in dysfunction. This offers some insight for Instructional Design.  The debate about ADDIE (see my own view here) seem to revolve around the prescriptive, process based...
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Here’s a nice example I stumbled on this week that illustrates the transition that training needs to make. A few years ago the UPS driver training unit had a mini-revolt on its hands from younger drivers who were unhappy with the long traditional classroom-based training program required for new drivers.  The program was experiencing increasingly...
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This is the fifth and final post in the 10 Strategies for Integrating Learning and Work series.  I appreciate the comments and e-mails in response to previous posts.  This last post focuses on the job (or role).  First,  how jobs can be designed to optimize natural learning (strategy #9) and second, how elements of the...
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This is the fourth post in the 10 Strategies for Integrating Learning and Work series.   Organizational Learning Practices (Strategy #8) offers opportunities to build learning into day to day work.  The methods can help individuals, teams and entire organizations surface and understand patterns of behaviour that lead to sub par performance and to adopt...
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This post continues the Ten Strategies for Integrating Learning and Work series.   Last post I discussed communities of practice and social media, two strategies focused on collaboration and networks where learning and knowledge are a natural byproduct.  This post shifts focus to how structured problem solving and Action Learning approaches can intimately wed learning...
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About the Blog

This blog contains perspectives on the issues that matter most in workplace learning and performance improvement.  It’s written by Tom Gram.

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Recent Posts

The Learning Design Sprint
August 16, 2018
Practice and the Development of Expertise (Part 3)
August 9, 2018
Practice and the Development of Expertise (Part 2)
August 6, 2018
Practice and the Development of Expertise (Part 1)
August 5, 2018
Learning, Technology and the Future of Work
June 10, 2018

Popular Posts from the Archive

Here are some popular posts from Tom’s former blog, Performance X Design. Some older posts contain inactive links and unedited formatting while they wait impatiently for him to update them.