performance consulting – Page 2

May 11, 2009ByTom GramInBlog, e learning, Learning Design, performance consulting, performance support

Designing Authentic Learning Tasks

The traditional approach to instructional design has been bruised and battered for some years now. Sometimes the criticism is legitimate and thoughtful and other times it is shallow and faddish. I think one of the genuine concerns is its deconstruction of learning into small learning tasks which are categorized into learning domains using a...

May 4, 2009ByTom GramInBlog, Foundations, informal learning, performance consulting, Performance Design, process Improvement

The Value of a Good Organization-as-System Map

Last week I worked on two organizational design related proposals. In both, I used the Organization-as-System (OAS) Map as an important analytical tool and it started me thinking about how useful a conceptual approach it has been over the years. Originally created by Geary Rummler as tool to envision an organization as a flow of...

April 2, 2009ByTom GramInBlog, e-learning 2.0, informal learning, Instructional design, Learning Design, performance consulting, Performance Design, performance support

7 Informal Learning Services for the Training Function

Interest in informal learning by the training function is tangible and growing. The 2008 ASTD State of the Industry report contained a special survey section on informal learning. The report concluded the following: ” Not only did survey participants acknowledge that informal learning plays a role in today’s workplaces, they also predicted that it would...

March 17, 2009ByTom GramInBlog, e-learning 2.0, Foundations, informal learning, Instructional design, Knowledge work, Learning Design, performance consulting

Learning in Action

In preparation for a presentation I’m doing on how the learning function can introduce more informal learning services to their repertoire, I’ve been exploring methods that build on the Natural Learning cycle that I mentioned in this post. Action Learning is one such method. It is essentially the process of reflective learning while solving real...

March 9, 2009ByTom GramInBlog, e learning, e-learning 2.0, Foundations, informal learning, Knowledge work, performance consulting, Performance Design, performance support, process Improvement

The Big Question: Workplace Learning in 10 Years

Nothing like an economic crisis to get us thinking about our future. The Learning Circuits Blog big question for March is “What will Workplace Learning look like in ten years?” Harold Jarche and Jay Cross have questioned the value of the training department in their article “The Future of the Training Department”. Predicting the future...

March 5, 2009ByTom GramInBlog, Foundations, Instructional design, Learning Design, performance consulting

Knowing, Doing and Accomplishing

Knowing and Doing Learning professionals are trained to aim programs at what people should DO rather than what they should KNOW, that training should be performance-based rather than subject matter based. The behavioural learning objective is at the heart of most instructional design approaches. When done well, a learning (or e-learning) program based on what...

February 19, 2009ByTom GramInBlog, informal learning, performance consulting, Performance Design, performance support

NPR: Companies Rethink Annual Performance Reviews

I found this National Public Radio story interesting in light of my last two posts on performance feedback systems. “Companies Rethink Annual Performance Reviews,” gives examples of companies that have switched to providing feedback on a continuous basis, using a coaching-oriented process. It refers to the Rypple application I mentioned in this post. From the...

February 18, 2009ByTom GramInBlog, informal learning, Knowledge work, performance consulting, performance support, process Improvement

Implementing a performance feedback system

I received a few e-mails on my last post on performance feedback as informal learning. The questions concerned how to implement a performance feedback system of the type I described, so I thought I’d follow up with some implementation steps and alternatives. Performance feedback is frequent, specific and objective information to individuals (or teams) regarding...

February 11, 2009ByTom GramInBlog, informal learning, Knowledge work, Learning Design, performance consulting, Performance Design, performance support

How am I doing? Performance feedback as informal learning

Ask employees where they learned how to do their job and the answer is usually some variation of “at work”. Studies like the one below usually identify “on-the-job experience” and “interaction with co-workers” as the main learning vehicles. Informal learning tends to focus on collaboration and knowledge exchange Although, training functions are coming around to...

January 26, 2009ByTom GramInBlog, Competency Models, Foundations, performance consulting

Certifiable

I recently received my Certified Training and Development Professional Designation (CTDP) from the Canadian Society for Training and Development (CSTD). I’ve been working in this profession for a number of years and have been an intermittent member of CSTD over that time. CSTD has been working hard to build the certification as an indicator of...

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